Terms of Service

About these terms

These terms are an agreement between you and Iterators Pty Ltd ("Iterators", "we", "us"), the company that operates Shelob. They govern your use of the Shelob website, the app and Studio at app.shelob.ai, the REST API, the MCP service, the Shelob skill, exports and any data we provide (together, the "Service").

If you use the Service for an organisation, you confirm you are authorised to accept these terms for it, and "you" means that organisation. If we have signed an order form or separate agreement with you, it takes priority over these terms where they conflict.

You must be at least 18 to use the Service. By creating an account, starting a plan, calling the API or MCP service, or otherwise using the Service, you accept these terms. Our Privacy Policy explains how we handle personal information.

What Shelob is

Shelob catalogues spatial data published by governments, public agencies and other sources, keeps every version it observes, and serves it with its source and licence information attached. Shelob does not merge sources: two sources describing the same place are served as two records.

Examples on the website marked "illustrative" show the kind of question Shelob is built for. They are not results, and features described there may not all be available yet. Features we identify as beta or preview are provided for evaluation, without any warranty, service level or support, and may change or be withdrawn at any time.

Third-party data and licences

• We do not own the source data. The records Shelob serves were published by third parties. Unless an order form expressly licenses specific data to you, these terms do not grant you any right to that data beyond what its publisher's own licence or terms allow.
• Every record carries its licence status. Each record shows the licence and attribution we have recorded for its source, or "not stated" where the source did not state one, with a link to the source. A licence may be permissive, restrictive, unknown, or incompatible with your purpose. We serve records regardless of their licence status, and the fact that a record is available through Shelob is not permission to use it.
• Licence information is information, not advice. We collect licence information carefully, but it can be incomplete, out of date or wrong, and publishers can change their terms. It is not legal advice.
• You are responsible for your use. Before you use, publish, redistribute, sell or build products from any record, you must check that its licence and the publisher's terms permit that use, and comply with them, including attribution, share-alike, non-commercial, no-derivatives and any restriction on training or evaluating machine learning models.
• Keep the labels. Where a source licence requires attribution or notices, you must keep the attribution and licence information we provide with the record when you display or redistribute it.
• Rights holders. If you publish data that Shelob serves and have a concern, email hello@shelob.ai with the Shelob identifier or source link. We will review it and may correct, relabel, restrict or remove records. We may do this at our discretion, including to respond to a complaint or a legal risk, and we are not liable to you for doing so.

Shelob's own outputs

Alongside source records, the Service produces derived information, such as feature classifications, generated names, match candidates and confidence values, area counts, detected changes and relationships between records. Derived information is produced automatically. It can be incomplete or wrong, and it is always distinguishable from what the source published.

You should verify information before relying on it for a decision that matters. The Service is not designed for, and must not be relied on for, emergency response, navigation, safety-critical systems, or as the sole basis for a legal, financial, insurance, medical or credit decision about a person.

Accounts, credentials and agents

• Keep your sign-in, API keys and access tokens confidential. You are responsible for everything done with them, including by software agents, scripts and AI assistants you connect to the Service, and for any fees they incur. We may treat any request made with your credentials as made by you.
• Tell us promptly at hello@shelob.ai if you believe a credential has been compromised. We may revoke credentials to protect you or the Service.
• A seat is for one named person. Do not share seats. Service keys and MCP connections must stay within your organisation's use.

Plans, limits and fees

• Plans and limits. Your plan sets your seats and usage allowances, such as queries, tracked places and API or MCP calls each month, as published on our pricing page or in your order form. When you reach a limit, we may slow or pause further use until the next period or until you upgrade. We do not charge for usage beyond your plan unless you have agreed to it.
• Fees and tax. Fees are in US dollars unless your order form says otherwise, are charged in advance for each billing period, and are non-cancellable for a period once it has started. You authorise us, and our payment processor, to charge your payment method for them. You are responsible for applicable taxes, including GST for Australian customers. Where the law requires a price to include tax, such as for consumers in Australia, the price we charge includes it.
• Renewal and cancellation. Monthly plans renew each month until cancelled. You can cancel at any time by emailing hello@shelob.ai, or in the Service where that option is offered, and your plan runs to the end of the period you have paid for.
• Consumers in the EU and UK. You may cancel within 14 days of starting a paid plan. If you ask us to start the Service during that period, we may charge for the part you have used.
• Refunds. Fees already paid are not refundable, except as these terms say or where the law requires, including under the Australian Consumer Law.
• Price and plan changes. We may change our prices, plans and allowances. We will give you at least 30 days' notice of a price increase or a reduction in your plan's allowances, which applies from your next billing period after the notice ends. If you do not accept it, you may cancel before it applies.
• Late payment. If payment fails or is overdue, we may suspend the Service after telling you, and you remain liable for the amount owed and our reasonable costs of recovering it.

Acceptable use

You must not, and must not let anyone else:

• use the Service unlawfully, or in breach of a source licence or of these terms;
• use the Service to locate, track, monitor or profile an identifiable individual, to re-identify people in de-identified data, or to target anyone for harassment, discrimination or harm;
• access the Service other than through the interfaces we provide, scrape it, or circumvent usage limits, authentication or security controls;
• test, probe or scan the Service's security without our written permission;
• resell, sublicense or provide access to the Service to others, or use it to build a substantially similar competing catalogue, unless your order form allows it;
• upload malicious code, overload the Service, or interfere with other customers' use;
• use the Service in breach of export control or sanctions laws, or on behalf of a sanctioned person.

We may monitor use of the Service to operate it, to secure it and to check compliance with these terms. We may investigate suspected breaches, remove or disable access to content, and cooperate with law enforcement or regulators.

Your content

Your content includes the questions you ask, places you watch, portfolios and data you upload, and briefs you create. You own your content. You give us a worldwide, royalty-free licence to host, copy and process it to provide, secure, support and improve the Service. We do not sell your content, and we do not use it to build data products for other customers.

We may collect and use aggregated or de-identified information about how the Service is used, such as usage volumes, performance and query patterns, for any lawful purpose, provided it does not identify you or reveal your content.

You are responsible for having the rights to your content. Where it includes personal information, you must have a lawful basis to provide it to us. Where we process personal information on your behalf, our Privacy Policy applies, and a data processing agreement is available on request.

Our rights

We own the Service, including the software, the catalogue's structure and our derived information, subject to the rights of source publishers in their data. While you are entitled to use the Service, we grant you a non-exclusive, non-transferable, revocable right to use it and its outputs for your own purposes and within your products, consistent with your plan, these terms and the source licences. You may not systematically extract our derived information to rebuild a substantial part of the catalogue. Outputs you have already incorporated into your own work product before your access ends may continue to be used, subject to the source licences. All rights not expressly granted are reserved. We may use feedback you give us without obligation to you.

Changes and availability

We may change, add or remove features of the Service, and change or discontinue any part of it, at any time. Where a change materially reduces the core functionality of your paid plan, or makes a breaking change to a generally available API, we will give reasonable notice where practicable, except where we must act sooner for security, legal or operational reasons. We aim to keep the Service available but do not guarantee uninterrupted access unless an order form includes service levels. We may use subcontractors to provide the Service.

Suspension and termination

You may stop using the Service at any time. We may suspend or end your access, immediately where we reasonably consider it necessary, if you breach these terms, fail to pay, create a security or legal risk, or if we stop offering the Service. We will tell you where we reasonably can, and we are not liable to you for a suspension or termination made under these terms. If we stop offering the Service for reasons other than your breach, we will refund prepaid fees for the unused part of your billing period.

When access ends, your right to use the Service stops. For 30 days afterwards you can ask us for a copy of your content in a standard format where technically practicable, after which we may delete it. Termination does not affect fees already owed. Sections 3, 4, 6 (for fees owed), 7, 8, 9 and 12 to 16 continue after termination.

Consumer law

Nothing in these terms excludes, restricts or modifies any right or remedy, including a consumer guarantee under the Australian Consumer Law, or any protection under consumer law where you live, that cannot lawfully be excluded. Where the law allows us to limit our liability for failing to meet a consumer guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again.

Disclaimers

Subject to section 12, and to the fullest extent permitted by law:

• The Service, the source data, licence information and derived information are provided "as is", "as available" and with all faults. We exclude every warranty, condition and guarantee, express or implied, including of accuracy, completeness, currency, merchantability, fitness for a particular purpose, title and non-infringement.
• Source data is published by third parties. We do not verify it, and we are not responsible for its content, its accuracy, its licensing, or its availability.
• We do not warrant that the Service will be uninterrupted, timely, secure or error-free, that it will meet your requirements, or that any error will be corrected.
• Any decision you make using the Service, and any product, model or analysis you build with it, is your own responsibility.

Limitation of liability

Subject to section 12, and to the fullest extent permitted by law:

• No consequential loss. We are not liable to you for any Consequential Loss, however it arises, whether in contract, tort (including negligence), under statute or otherwise, even if we were told it was possible. "Consequential Loss" means any loss of profit, revenue, business, contracts, opportunity, anticipated savings, goodwill or reputation, any loss or corruption of data, any business interruption, and any indirect, special, incidental or consequential loss, whether any of these is a direct or an indirect loss.
• No liability for data or outputs. We are not liable for any loss arising from the content, accuracy, licensing or availability of source data, from licence information, from derived information, or from any decision, product or model that relies on any of them.
• Cap. Our total liability to you for all claims arising out of or in connection with these terms or the Service is limited to the fees you paid us for the Service in the 3 months before the event giving rise to the first claim, or US$50 if you have paid us nothing.
• Reduction. Our liability is reduced to the extent that you, your users or your agents caused or contributed to the loss, or that you did not take reasonable steps to mitigate it.
• Time limit. You must bring any claim against us within 12 months after the event giving rise to it, or it is barred.

These limits do not limit your liability to us, including for fees, under section 15, or for breach of section 3 or 7, and do not apply to liability that cannot lawfully be limited.

Your indemnity

You will defend, indemnify and hold harmless Iterators, its officers, employees and contractors against all claims, losses, liabilities, damages, costs and expenses (including reasonable legal costs on a full indemnity basis) arising out of or in connection with: your or your users' or agents' use of the Service or its outputs; your breach of a source licence or of these terms; your content; or your breach of any law or of any third party's rights. This does not apply to the extent a loss was caused by our fraud or wilful misconduct. We may take control of the defence of any claim, and you will cooperate with us at your cost.

General

• Governing law. These terms are governed by the laws of New South Wales, Australia, and each party submits to the exclusive jurisdiction of its courts and the courts that hear appeals from them. If you are a consumer, you keep any protection given by the mandatory law of the country where you live.
• Changes to these terms. We may update these terms. For a material change we will give at least 30 days' notice by email or in the Service. If you do not accept a change, you may cancel before it takes effect and we will refund prepaid fees for the unused part of your billing period. Continuing to use the Service after a change takes effect means you accept it.
• Notices. We may send notices to the email address you have given us. Send notices to us at hello@shelob.ai.
• Other terms. You may not assign these terms without our consent; we may assign them to a successor to our business. Neither party is liable for delay caused by events beyond its reasonable control. If part of these terms is unenforceable, the rest remains in force. Not enforcing a right is not a waiver of it. These terms, with any order form, are the entire agreement about the Service, and you have not relied on any statement that is not in them.
• Third-party services. The Service works with services we do not control, such as Cloudflare Access for sign-in, map providers and the AI clients you connect. Their terms govern them, and we are not responsible for them.

Contact

Iterators Pty Ltd
Email: hello@shelob.ai